A senior government official said on Wednesday that Air India chief Ajay Prashad has taken over the issue of ticket stub issues.
“Prashad is taking over Air India ticket stub issue.
We have already discussed it.
I am the only person who has been asked to take the responsibility,” the official told IANS.
Prashade, the airline’s vice-president, took over as the company’s CEO on August 31 after the resignation of CEO Vishal Sikka.
The official said Prashadic is taking the reins of Air India with a view to increasing its efficiency.
He said Prasad has also asked the airline to get rid of the old website.
“This is an issue that has been going on for a long time and it needs to be resolved.
We are working on the website and we will work out a solution soon,” the airline official said.
The government has asked the airlines to get new online ticketing and ticket booking services that would not require a person to enter details of the airline.
“It is an important issue.
It will make the air travel more efficient,” the air transport ministry official said, requesting anonymity.
The ministry also plans to set up a website to offer ticket reservation in the new online system.
“We are also considering setting up a portal where you can book tickets online for free,” the ministry official added.
The air travel ministry has been pushing for the introduction of online booking services in the country.
Air India’s website has not worked for long.
The airline has faced a series of ticket cancellation issues, most recently when its flight to Delhi was cancelled because of an illness.
The Air India website had not worked since August last year, but has not been up and running since September.
The Ministry of Electronics and Information Technology (MIT) had also raised ticket issue in the government in a recent meeting with the airline on November 14.
The minister had asked the company to work on ways to ensure more passengers are booked on time.
The company has already started the process of getting the government’s approval for the change.
“Air India has already been working on this issue for a number of months and we have been doing all we can to ensure that the system is ready,” the Air India official said when contacted by IANS on Wednesday.
The department of aviation, however, said it is yet to finalise the details of any proposal that will be discussed with the company.
“There is no official confirmation from the ministry of aviation.
It is a proposal to the government to take action,” the aviation ministry official told the newspaper.